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frequently asked questions

The main entry period starts 00:01 on the 7th of August 2023 and ends 23:59 on the 29th of October 2023. During this time there is 1 prize to be won per day, making a total of 84 €100 multi-retailer vouchers. 1 prize awarded to the entrant who successfully completes the wordsearch fastest each day.

This promotion is only open to people aged 18 years or older.

Unfortunately, only residents of Ireland are eligible to participate in this promotion.

In order to enter, you need to:

1. Purchase a Kellogg’s pack.

2. Scan the QR code on pack, at Point of Sale, or visit www.kellogg.com/BetterDays.

3.  Log-in to an existing Kellogg’s account or if you are a new user, create a Kellogg’s account and complete the multi-factor authentication requirements if prompted to.

4. Enter the last four digits of the barcode on the promotional pack (see question 7 for where you can find this code on-pack).

5. Complete the wordsearch/puzzle correctly. The winner will be the participant who completes fastest wordsearch/ puzzle each day.

 Any Kellogg’s cereal or any Kellogg’s snack pack is eligible to participate. 

During the promotional period, winners will be contacted via email within 28 days of completing the crossword/puzzle, via the email address registered to their Kellogg’s account.

The code will be the last four digits of the barcode. Please see the image below for reference on where you can find the barcode on pack.

faq-image

There is a limit of one entry per person per day. Each time you choose to enter, you must supply the last 4 digits of the barcode from a promotional pack. Each barcode is only valid for one entry each day. Regardless of the number of times you decide to enter, you will only be able to win up to a maximum of one multi-retailer voucher.

Yes, you need to purchase a Kellogg's promotional package to participate. 

· During the main promotional period (between 0:01 on 7th of August 2023 and 23:59 on 29th of October 2023), participants who complete the word search/puzzle fastest each day will be the winners. All prizes that have not been won for one day will go towards the prize total of the following day's competition.

· A notification will be sent to the winning participants of the prize to the email address registered to their Kellogg's account within 28 days of completing the puzzle.

· The winner of the prize will receive an email confirming their acceptance of the Prize and further details about the Prize. The winner will have to respond to this email within 14 days of notification. Failure to respond within 14 days will result in forfeiture of the prize, and the Promoter reserves the right to return the Prize to the total Prizes in the Promotion. Our agency Cloud Nine will contact the winner to fulfill the prize.  

Please follow the ‘forgot password’ or forgot log in name’ link and follow the instructions on the log in page.

Contact Kellogg's Customer Service via the website:

  • https://www.kelloggs.ie/en_IE/contact-us.html

Please check you are submitting your code in the correct format. If you are still experiencing problems, you can contact the contact Kellogg's Customer Service through the website.

  • https://www.kelloggs.ie/en_IE/contact-us.html

We will donate a minimum of €10k to each participating charity at the end of the promotion. If redemptions in market exceed 40,000 (40,000 x 0.25c = €10k) then we will pay them the additional funds up to a maximum of €500,000 across all markets.

1 breakfast will count as a donation of 25c, which we have calculated by reference to the average cost of one serving of Kellogg's cereal, as calculated in Q1 of 2023

Ireland

Food Cloud

France

ANDES

Spain

FESBAL

Italy

Croce Rossa Italiana

Greece

Greek Food Bank

Denmark

FoedevareBanken

Belgium

Banques Alimentaires

Germany

Tafel Deutschland

Netherlands

Voedselbanken

Sweden

Swedish Red Cross Youth

Portugal

Portuguese Federation of Food Banks

When you engage with the POS and enter the competition for the prize money, this counts as a redemption. This redemption will count as a donation of 25c, which we have calculated by reference to the average cost of one serving of Kellogg's cereal, as calculated in Q1 of 2023. At the end of the campaign when all redemptions are calculated, we will then make this payment to each of the charities. 

The 20 million breakfasts will be donated across Europe.

A total of 84 voucher/prizes are available during the main promotional period (between 0:01 on 7th of August 2023 and 23:59 on 29th of October 2023); 1 prize awarded to the entrant who successfully completes the wordsearch fastest each day.

There is a maximum of one prize per person during the promotion period.

Your prize cannot be substituted for another gift or cash alternative.

Unfortunately, the multi- retailer voucher is non-transferable.

A notification will be sent to the winning participants of the prize to the email address registered to their Kellogg's account within 28 days of the close of the applicable promotional period in which they have participated. Depending on the voucher type, prizes will be sent directly to the email address registered to the Kellogg’s account.

 

How long is the multi-retailer voucher valid for?

Each multi-retailer voucher code will be issued with a minimum 15-month validity period. If you do not convert the voucher code into a retailer voucher within this time period, you will lose the voucher code value. Each retailer voucher has its own validity period that you can check directly on the voucher provider’s website.

How do I use my multi-retailer voucher?

Please follow the steps below to use and redeem your multi-retailer voucher:

a) Winners will be issued a voucher code via email, along with a URL: https://clients.ovationincentives.com/redeem/en/home

b) To redeem, you must visit the URL, and enter your unique voucher code.

c) Select the chosen voucher provider including the desired quantity of vouchers for that specific retailer.

Once complete add vouchers to the shopping basket.

d) You must then follow the check-out process to confirm your selected voucher.

e) Each voucher is subject to the individual voucher provider’s terms and conditions, which can be found on the voucher provider’s website. Please ensure you review these before selecting your voucher.

If you are a lucky winner, your prize will be sent to the email address linked to your Kellogg account. Please ensure when entering, that the email address linked to your Kellogg account is correct as it cannot be updated after entry.

We can’t change the details on the order once it has been submitted. Please double check your details before you submit the form.

We will endeavor to send you your prize within 28 days, but please allow up to 90 days. If you do not receive your prize within 90 days, please contact the Kellogg's Customer Service through the website.

  • https://www.kelloggs.ie/en_IE/contact-us.html

If your prize isn’t loading/working, please contact the Kellogg's Customer Service through the website.

Winners will need to check with the individual suppliers if delivery can be included within the voucher, ordinarily the voucher value covers the total order value.

The multi-retailer voucher is subject to the terms and conditions of the individual supplier. Any requests for refunds or exchanges will need to be made with the supplier directly.

Your multi-retailer voucher will be delivered to the email address linked to your Kellogg’s account.

For digital multi-retailer vouchers, please allow for delivery to be endeavored within 28 days, but please allow up to 90 days.

The full terms and conditions for this promotion can be found by scanning QR on pack, or point of sale material, or by the following link www.kelloggs.com/BetterDays.

Personal data supplied by entrants with their consent during the course of this Promotion will be used solely for the purposes outlined in the Terms and Conditions. 

We are committed to protecting your privacy. Kellogg Europe Trading Limited (Kellogg) will only process your information for the following purposes: (1) To administer this promotion in line with the terms and condition, and (2) to contact you in relation to future promotions and for marketing purposes. We will never sell your data to third parties, but may combine your data with data from other sources in order to build anonymised/pseudonymised profiles for targeted advertising. Your data will be processed and held on servers located in the United States. Kellogg has ensured that any processors we use are obligated under EU Standard Contractual Clauses to ensure data protection compliance. We will hold your data as long as your consent is valid and you wish to receive marketing communications. You have the right to access your data, withdraw your consent, or to have your data erased. You also have the right to contact a data protection supervisory authority. For further questions on how we use your data, please see our Privacy Policy. You can also contact us at DataPrivacyOfficer@kellogg.com. Any information collected regarding entrants into this Promotion will be treated in confidence in accordance with Promoter’s Privacy Policy and can be found at: www.kelloggs.co.ie/en_IE/privacy-policy.html

You can contact the Kellogg's Customer Service through the website.